Delivery  &  Return

Delivery

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As you are buying  one-off furniture, there are no delays in getting your new purchase home. Our website is updated weekly, so what you see online is what’s available to buy.

We use a local courier service who pick up directly from our workshop in South Wales Carmarthen Carmarthenshire, where we wrap each item by hand, ready for safe delivery to your home.

We aim to deliver your items as soon as possible, usually within 15 working days but please allow longer for more complex deliveries to remote locations or during holiday time. If you require a faster service or have any special requirements then please let us know when you order (additional charges may apply).

Delivery Rates

We offer free deliveries in Carmarthen within  the radius of 5 miles. (Above that additional charges may apply.) UK MAINLAND RATES VARY TO DESTINATIONS, we will be happy to give you a full quotation on all our items that you purchase from us at reasonable rates to suit you.

For deliveries to islands or remote locations, additional charges will apply. If we cannot deliver to your desired location, we will offer a full refund.

For larger items requiring a two man delivery, we will contact you once your order has been placed to confirm if you are able to help unload or if you require a 2 man delivery. We will do our best to accommodate your needs.

Customer Collection

If you would prefer to collect your furniture in person, then please contact us to arrange a suitable date and time for collection from our workshop in Carmarthen Carmarthenshire.

Measuring up

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Please make sure you MEASURE UP before ordering any furniture online. Please consider where the item is going in your home and check the item can fit through doorways or up staircases, in hallways etc. We cannot be responsible for furniture that won’t fit on delivery and you will be charged for courier cost should the item need to be returned.

Returns

If you are not happy with your purchase, we are happy to refund your money (minus delivery cost) within 7 days. However, you will be responsible for shipping the item back to us at our workshop address and cost there-forth. Please contact us if you wish for us for to arrange collection of your item (see contact us page for more details.)

Your Safety

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Image: Wikimedia: https://commons.wikimedia.org/wiki/File:Old_timer_structural_worker.jpg

If you are purchasing large, heavy or tall items, such as

  • Wardrobes
  • Kitchen Dressers
  • Cabinets

We recommend you fix these items to a solid wall to prevent items falling forward and causing injury. We cannot accept any responsibility for accidents occurring in this manner.